Quick answer
How do I contact VPS With Crypto support?
Write to VPS With Crypto at [email protected] about an order, a payment, an SSH key, a reinstall or a VPS that will not answer; a person replies within 12 hours. Abuse involving one of our IP addresses goes to [email protected]. As of 3 November 2026 those 2 addresses are the only channels: no phone line, no chat app.
Where to write
| Support | [email protected] |
|---|---|
| Reply time | A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules |
| Abuse reports | [email protected] |
| Language | English |
| Phone, chat, social media | None |
What makes a support request quick to solve?
Name the server and the symptom up front. Then give:
- the order reference (ORD-…), shown in your dashboard;
- the IP address of the VPS, plus its city and system;
- the command you ran and the exact error it printed, pasted as text rather than a screenshot;
- what you have tried so far.
Three things never belong in a ticket: your account number, your root password and your private key. If the account has an email on file, send from it; that lets the team match the message to the account without asking.
How do I report abuse from one of your IP addresses?
Mail [email protected] with what a person needs to find the VPS and check the activity.
- The IP address, IPv4 or IPv6.
- When it happened, with a time zone. UTC is simplest.
- What it was: spam, a phishing page, malware, botnet control, an attack or a port scan.
- Proof: log lines, complete mail headers or the offending URL.
How the team acts on a report is set out in the acceptable use policy.
I lost my account number. Can support help?
It depends on one thing: whether you added an email. Your account number is the only key to the account. With an email on file you can get it back; without one, a lost number cannot be recovered. With an email on file, use the recovery link on the dashboard sign-in page and the number is sent to that address. Without one, nobody here can prove which account is yours, and that is by design.
Is the answer already on the site?
- Plans, prices and rental lengths: the pricing page.
- Payment, setup and SSH: how an order works.
- Twenty-four short answers: the FAQ.
- Credits and payouts: the refund policy.
Contact: quick answers
When will I get a reply?
A person answers support emails within 12 hours, seven days a week, including help with SSH keys, reinstalls and firewall rules.
Can the team restart or rebuild my VPS for me?
Yes. Reboot, reinstall and delete are requests you send from the dashboard, carried out by a person. A reinstall erases the disk. An email quoting the order reference works too.
Is there a phone line, Telegram or Discord?
No. VPS With Crypto answers by email only, at the two addresses above.
Do I have to write in English?
Replies are in English. A short, plain message in another language can be read with a translation tool, so keep sentences simple.